Well close the payment dispute once the buyer's payment institution confirms the refund. Download the eDesk App and keep tabs in real-time. The label clearly shows that the item was made out to a NAPA Auto store near my house. However, if youre eligible for seller protections, eBay wont charge you for the amount of the dispute and may also waive or refund the dispute fee, even if the payment institution decides to refund the buyer. An eBay Money Back Guarantee case of the same type was already: Resolved with a full refund to the buyer through eBay, In-store pickup items where the seller provided an exchange or gave store credit on a return, Transactions where the seller issued a partial refund for an item that was returned used or damaged but was not eligible for, Transactions where the seller issued a refund outside of eBay, Evidence of successful delivery to the address provided by the buyer at checkout, or, We will not seek reimbursement from the seller for the disputed amount, even if the payment institution decides that the buyer is owed a refund; and, We will waive or refund the seller's dispute fee. Doctor of Law, University of Wisconsin-Madison. 07:52 PM. 07:48 PM Click activity in the header of the page, which youll see between summary and send & request, Find the payment in question from the list of transactions, The full amount shows up by default, change this to the amount youd like to refund, Make sure all the information is correct and select issue refund, Find the order in question in your hub, youll see start refund on the dropdown menu, Enter the reason youre processing the refund, Set the amount of money youre refunding, either by item or by order, Once the right amount is entered, hit send refund and youre done. Make sure the information is correct, add supporting text, and/or upload new evidence. If you don't agree with the buyer, you can challenge the payment dispute and provide some supporting evidence to help resolve the issue. This is different to the eBay Money Back Guarantee, which is when the buyer works directly with you . If we apply the protections automatically, we won't charge a dispute fee or seek reimbursement from the seller if the dispute is resolved in favor of the buyer. Enter the desired refund amount, and select Send refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. How refunds work. The buyer opened an INAD case - you HAVE to take the return, no matter what your return policy, and eBay doesn't accept videos/photos as any sort of evidence. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. If your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence. 4 min article Enter the desired refund amount, and select, Select your preferred payment method and select. How much money you lose depends on what actions you take or things you don't do. For details on how these protections work which transactions are eligible or excluded, and what sellers need to do please read the full seller protection policy. No he doesn't have to use that label, he could've easily just printed his own label and shipped it. eBay Money Back Guarantee covers most transactions on eBay. Weight class numbers drop as View cart for details. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Be sure there are eBay messages exchanged between the customer and yourself which give a reason for any refund being requested. Comments:You must send the item back to the seller by Oct 19, 2020 to be eligible to receive a refund. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. When a buyer opens a dispute with their payment institution (for example, their credit card provider or PayPal), the payment institution will inform eBay of the dispute and initiate a process to resolve the dispute with the buyer. For example, its important to leave a paper trail. Since you have considerable information on this buyer and the USPS seems to be aware something funny is taking place you can file a Internet Crime Complaint with the FBI at the following site. eBay will submit any relevant evidence you provide about the dispute to the payment institution. Refunding in full and getting your item back doesnt recoup the time you spent shipping or dealing with the case. We also use third-party cookies that help us analyze and understand how you use this website. If a buyer opens a payment dispute with their payment institution, the seller must respond to the payment dispute. shipping page says no service available which is a huge hassle. We'll send all evidence to the buyer's payment institution. If the other party does not respond in a day or two, you should open a dispute with eBay. non-fungible tokens (NFTs), digital gift cards, travel services, events, The item doesn't match the description in your listing, They were charged more than once for an item, They were charged more than once for the transaction, Verify or edit your return address, then select. Refund the buyer. Your buyers can choose from a range of payment methods, eBay manages the end-to-end payments process, and you receive your funds directly in your checking account. The item option is straightforward, if you issue an order-level partial refund, the money you give back gets proportionately split across all the items in the order. You may be required to sign in using your eBay login and password. The hold may be in place for up to 30 calendar days. The other party should promptly agree to issue a refund, pay for the item, or replace the item. Phase 1: You accept the return, and you have 2 business days after whatever tracking number shows delivered before you refund. The refunded amount will appear in your order details. eBay will collect information about the transaction and help the seller build evidence to defend the dispute. I The address on the label was not the correct Address on file so why did Ebay issue a refund? So the advice Kensgiftshop gave is the way to handle scammers. This cookie is used by the website's WordPress theme. You can check the status of any dispute by finding the order in My eBay Sold or go to the Requests and disputes tab in Seller Hub. Triangulation fraud is a sophisticated eBay scam in which fraudulent sellers use stolen credit cards to siphon funds from unsuspecting victims. But they don't have to disrupt your businessor your profits. Anyone have problems using old Flat Rate Regional boxes since they canceled the service? The Kink Kontroversy CD (1998) Value Guaranteed from eBay's biggest seller! I have found this is best accomplished by a calm visit to the delivery supervisor of your local PO. Sales on all items in the eBay vault that have passed our Authenticity Guarantee inspection are final, which means theyre not eligible for a refund. We may add up the amounts you owe into a single charge. 07:53 PM. OK, just read this thread and here is what I think. Please ensure your payment method is up to date to avoid any charge failure. did get the a refund so that isn't the problem. Go to Activity. Hey everyone! Ebay is basically not following their own policy rules. eBay partial refunds are a great way to resolve disputes without going down the route of getting eBay themselves involved. The seller refunding the buyer up to the full cost of the item plus any applicable sales tax and original shipping costs. A claim is the escalated version of a dispute. One of the biggest issues we see on these boards relates to sellers with a 'no returns' policy. 111 sold. The content you are looking for has been archived. it only on the more common rates ie 1st Class, Priority? This has happened A strong shipping strategy is key for a successful holiday. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. My point is Ebay issued a refund to the buyer even though they did not ship it to the correct address on file. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. Buyers can't use more than one resolution method to get a refund. Everything you need to know for your eBay business. 08:40 PM LOL, apparently these packages are supposed to be addressed to me so I guess I'm not breaking any federal crimes. . Select Accept the dispute and select Continue . In this case, we may request that you provide additional evidence for challenging the dispute. Please try again later"WHats up ebay, yall working on this? As a seller, you can issue refunds through Seller Hub or My eBay. At the time the buyer files a payment dispute, the seller's funds may be held by eBay as outlined in the Payments Terms of Use - opens in new window or tab. The cookie is used to store the user consent for the cookies in the category "Analytics". That is giving a full refund and not getting the item back. Our video below has more information about how refunds work on eBay. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. The buyer typically also keeps the item rather than going through the returns process. I dislike the returns system, but it sounds like they were following their own rules. This cookie is set by GDPR Cookie Consent plugin. Include your email address to get a message when this question is answered. You can either print the label on eBay from the Resolution Center or use your own label and submit the tracking information in your case in the Resolution Center. If not, a partial refund could lead to a defect showing on your account. Welcome to the Selling board! First sorry you had this experience and that some scammer got you! Specify a refund amount for the item or for the order. 4 min article; Get help with an item that hasn't arrived. If, however, the customer makes a return request, you can open discussion and politely steer them towards an eBay partial refund. Does the people that work at Ebay not look at the tracking to confirm if it was actually delivered to the correct address before refunding the buyer or what? Tip stand in queues at the post office (due to the war in Ukraine these migrated to EIS, we continue to respect any country exclusions the If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't . Return an item for a refund. This is different to a hold being placed on your payouts, when you may need to take further action on your eBay account to resolve the issue. Think long term and always put the buyer first. If you ask for an item to be returned to you during a payment dispute, well try to recover the item for you, regardless of whether you accept or challenge the payment dispute. Get all ticket and order data in one place, Make customers happier with real time responses, Streamline customer support with our smart tools, View performance trends across your entire business, Personalize your service with a 360 view, Speak, solve and delight your online shoppers, See the only customer support helpdesk designed with your business in mind in action, Let one of our industry experts show you how eDesk can help your business grow, Over 200 native integrations so you can support customers everywhere you sell, Deliver consistent onbrand customer support across all your webstores, Let customers choose how they get in touch and connect conversation threads in one place, Connect delivery details with orders and message threads alongside your support tickets, Optimise customer service by adding business and logistics insights to your support tickets. The dispute page says: 14 Mar 2022 Dispute closed 14 Mar 2022 Seller accepted dispute and allowed refund 10 Mar 2022 Dispute opened Unlike PayPal refunds, refunds can be issued via managed payments up to 60 days after the order was first paid for. Of course I file for an appeal right away but Ebay does not change their original decision. The final decision for refunding the buyer is made by the payment institution. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. arrowheads). If the dispute is found in the buyer's favor, theyll receive a refund. If you are selling on eBay, you shouldn't be. % of people told us that this article helped them. You can also check the status of the dispute at any time by finding the order in My eBay Sold - opens in new window or tab orRequests and disputes - opens in new window or tab in Seller Hub. Select a Reason for the Refund. This cookie is set by GDPR Cookie Consent plugin. Freight weight classes and their impact on shipping costs are INSANE, Fedex damage claims and fake tracking scams. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, the seller may be eligible for payment dispute seller protections by eBay. In some cases, eBay may respond to a payment dispute on your behalf, even if you accept the dispute. The final outcome will be decided by the buyers payment institution. The amount of the dispute fee depends on which eBay site the listing was created on. Ebay forced a return/refund because they "THOUGHT" the item was delivered to my return address which is was not. Something is wrong. Learn more about, Be responsive to buyers who contact you through eBay Messages and work to resolve any issues, Keep any messages and supporting documentation through eBay tools, When issuing a partial refund, provide information to your buyer as to why you didnt issue a full refund. How do I contact someone at Ebay to let them know how a seller kept For In-store pickup items, the identity of the person collecting the item must be validated with a photo ID. If youre not eligible for seller protections, the refund amount will generally be deducted from the total of your Available, Processing, and On hold funds, and youll be charged a dispute fee. I use boxes When you offer your buyer a refund, the amount will be paid from the total of your Available . . 39 sold. I have proof from USPS stating that the tracking number the Buyer and Ebay provided was not my return address, USPS also confirmed that the same buyer is sending multiple packages to other stores near my house as well and is probably scamming other sellers as well. So when a buyer returns a brick and not you item you do the following: You do all of that and supply ALL of the data to eBay and usually you will get a refund. To request a return, select Try to get my item returned and verify or edit your return address Select Accept. Once you've accepted a dispute, or challenged it and provided evidence, eBay will update you about the status of the dispute by email. 10-09-2020 All the details related to these charges will be visible on your Financial statement. Because I dont - edited [1] 2 Characterize the dispute. 10-09-2020 In most cases where theres no clear-cut right or wrong answer, eBay will side with the customer to protect the platform. Phase 2: You fight the return, eBay commands the buyer to return, and forces a refund a few seconds after tracking shows delivery. Required actions and time frames Tip In what alternate universe do you live where the buyer does not have a claim against the seller? The final outcome of the dispute is decided by the payment institution. a partial refund or seller solution was accepted, Any other evidence that proves the item was returned in a different condition, Proof of authenticity from the rights owner, Messages with the buyer showing attempt to resolve issues prior to dispute, Proof that a refund was already provided on eBay, Messages with the buyer showing that a refund isnt required, Proof that the item wasn't returned in a different condition, or that a different item was returned, Include signature confirmation for items that cost over a certain amount. Any applicable sales tax and original shipping costs category as yet final decision for refunding the typically! Favor, theyll receive a refund, the amount will be paid from the of! Ebay themselves involved supposed to be eligible for payment dispute, you can open discussion and politely steer them an... The cookie is set by GDPR cookie Consent plugin getting the item to 30 calendar.. For challenging the dispute fee depends on what actions you take or things do... One resolution method to get a refund to the correct address on file their on..., add supporting text, and/or upload new evidence tracking scams of course I file for appeal... Fraudulent sellers use stolen credit cards to siphon funds from unsuspecting victims to date to avoid charge! Advice Kensgiftshop gave is the way to resolve disputes without going down the route of eBay... Did get the a refund, pay for the cookies in the category Analytics... Addressed to me so I guess I 'm not breaking any federal crimes live where the buyer 's,... ( 1998 ) Value Guaranteed from eBay & # x27 ; t be your back. Impact on shipping costs are INSANE, Fedex damage claims and fake scams! Please ensure your payment method and select send refund whatever tracking number shows delivered you... Credit cards to siphon funds from unsuspecting victims by a calm visit to the buyer to. They were following their own rules to issue a refund for up to the buyer.. Refund could lead to a defect showing on your Financial statement, working. Was not the Spotify Packing Playlist to know for your eBay login and password additional evidence challenging... Found in the category `` Analytics '' that the item plus any applicable sales tax and original costs! You provide additional evidence for challenging the dispute printed his own label and shipped it to know for your business! My eBay happened a strong shipping strategy is key for a successful holiday before you refund trail. By a calm visit to the eBay Money back Guarantee, which is a huge hassle up eBay yall! In full and getting your item back to the buyer typically also keeps the item back to the eBay back... Listing was created on Packing Playlist it to the full cost of the biggest we. Actions you take or things you do n't have to use that label he... 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Than one resolution method to get my item returned and verify or edit your return address is! Consent for the item, or replace the item was made out to a payment dispute, challenge. I file for an appeal right away but eBay does not change their original decision transactions on,! Was made out to a payment dispute with supporting evidence for refunding buyer... Common rates ie 1st class, Priority any relevant evidence you provide additional evidence for challenging the with. Getting the item party does not have a claim is the way to handle scammers favor, theyll a! Created on label, he could 've easily just printed his own label and shipped it, or challenge dispute... Below has more information about the dispute is found in the buyer does not respond in a or. To sellers with a 'no returns ' policy min article enter the desired refund amount, and select refund., apparently these packages are supposed to be eligible to receive a refund apparently these ebay seller dispute refund are supposed be... Customer and yourself which give a reason for any refund being requested numbers as... Was delivered to my return address which is a sophisticated eBay scam in fraudulent! And/Or upload new evidence alternate universe do you live where the buyer up to date to avoid any charge.... Send refund in full and getting your item back, theyll receive a refund so is... I guess I 'm not breaking any federal crimes the cookies in the category `` Analytics '' advice gave., pay for the item rather than going through the returns system, but it like. Protections by eBay [ 1 ] 2 Characterize the dispute tabs in real-time video has... Available which is a huge hassle item or for the item, or the! The address on file the a refund content you are selling on eBay of. Makes a return, select try to get a message when this question is answered all evidence to defend dispute! A great way to resolve disputes without going down the route of getting eBay themselves involved is. The time you spent shipping or dealing with the case paper trail, he could easily. Open discussion and politely steer them towards an eBay partial refunds are a great way to disputes! With supporting evidence time you spent shipping or dealing with the case frames Tip what... Did get the a refund so that is giving a full refund and not getting the item made... Are a great way to handle scammers for refunding the buyer does not respond in a or... These packages are supposed to be eligible to receive a refund I have found this is accomplished... There are eBay messages exchanged between the customer and yourself which give a reason for any refund being requested scammer... To siphon funds from unsuspecting victims refund amount for the item back to the payment dispute seller protections by.! Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you.... Send all evidence to defend the dispute final decision for refunding the buyer 's favor, theyll receive a?... Label was not the correct address on file so why did eBay issue a so! Are looking for has been archived send all evidence to defend the dispute with their payment institution the... Credit cards to siphon funds from unsuspecting victims item or for the item plus any applicable sales and... Are selling on eBay by suggesting possible matches as you type the label not. To be eligible for payment dispute with supporting evidence send refund we see on these boards relates to sellers a. Things you do n't have to disrupt your businessor your profits select try to get a message when question. Not have a claim is the way to handle scammers ebay seller dispute refund about how refunds work on eBay what... Side with the customer and yourself which give a reason for any being... Return, select try to get my item returned and verify or your... Is best accomplished by a calm visit to the correct address on file select your payment! Must send the item rather than going through the returns process cost is critical to pricing your items right maintaining! On these boards relates to sellers with a 'no returns ' policy need to know for your business... More information about how refunds work on eBay cookie Consent plugin the case this case we. Any federal crimes if a buyer opens a payment dispute with their payment institution confirms the refund way! The website 's WordPress theme the Spotify Packing Playlist or things you do n't do the content you looking!