Today, March 3, I thought I would just check on projected delivery to see if anything had changed (the sales person had said there could be an acceleration of delivery if things improved). I order are furniture 6 months ago still have not getting very mad about this and still nothing I will never buy anything from slumber land very bad service. When it comes to the most beloved options by Ashley, customers usually opt for more expensive leather and plush options. I even purchased the extra warranty but that was just a waste of money. We have had to go above his head and get in contact with a regional manager and still have an incorrect bill! Take the wildly popular Primrose mirror, which is seen all over social media, or the seemingly endless list of elegant accent chairs, for instance. I would never recommend this place at all, to anyone, sales manager needs to take a customer service class or be fired. I found a shag carpet on sale. So he told me i was supposed to be reciving my delivery by 08/22/2019. I was looking at mattresses with my husband, of which there were only 3 brands to choose from. By Jasmine Harding and Amanda Tarlton | Updated Apr 14, 2022 3:59 PM. I ordered a sectional, coffee table, 2 end tables, 2 lamps and a area rug months ago. They lie about everything. Within a few years table legs are wobbly, chair backs and cushions coming off and unable to fix; constantly tightening legs so table/chair doesn't fall. Slumberland Furniture is your one-stop home furniture store for the rooms that make up the heart of. They are simply playing games hoping that customers will not follow up if the process is too long or frustrating. It has been 4 MONTHS and still no furniture. I am 72 and slightly disabled. The person I talked to today said the delay was because the items were ON BACK ORDER!!! I bought a $3,000 couch 6 months ago, it broke after a few days. but no matter how well you prepare for this company, your time will just be wasted. We were told it's made in Tennessee. Let me be clear here, and state that neither my wife nor I are large people. We were then told that if they price matched their own online pricing there could be no special financing options given; wed have to pay THEIR in store price to receive those. Now February 2022, one side table came, still waiting on a coffee table and side table. Mind you, the table is a year old, it is used three times a week for lunches with our grand kids and holiday using a table cloth. I finally called them back after waiting 7 days and complained and the representative knew nothing about my expectation of a refund. In the meantime, I paid for white glove delivery, got rid of our existing table and have basically stored the chairs for a table i can't even get for well over 6 weeks now. Delivery is available within a 150 mile radius from . Just wish I had read your reviews before going in this place! You can find us on Manchester Rd and Barrett Station Rd on the same side of the street as Sam's Club. Hopefully in about 2 weeks it will be. Thanks. Admar Gonzaga, 440 Itacorubi - Florianpolis / SC 88034-000 - Brasil, SimilarWeb, Office 01-111, C/O WeWork, Neuturmstrasse 5, BY, 80331Munich, Otemachi Building 2F, 1-6-1 Otemachi, Chiyoda-ku, Tokyo, 100-0004, Milton Gate - 7th Floor 60 Chiswell St, London EC1Y 4SA, Similarweb LTD 2023 All Rights Reserved. Walk-in furniture shoppers in our survey reported having the best experience at Stickley and Room & Board. Very upset and unsatisfied customer buyer beware:::: Ashley Furniture Store Scottsbluff Ne I was sold a $1700 bed set. What is the point of having employees if they aren't going to help or do what they are supposed. Now I have broken couches & a balance to pay! Out of 6 pieces, between 3 deliveries, 2 have been undamaged, and assembled correctly. I call two days after Kevin placed the order to confirm the delivery and i find out HE QUIT! It's now Oct. 27. We concluded that the suggested mattress was the correct fit. It's their "New Policy." They want to rep[air it! Thanks for wasting my time, Ashley, I won't be back. CB2 is Crate & Barrels more modern and contemporary furniture brand. My sales associate (y'all, African American from Michigan) not only is a Veteran but he went ABOVE AND BEYOND the call of duty and went out of his way and job description to help us. Terrible customer service and nobody seems to care. We purchased a chaise lounge sofa along with the living room set and immediately after the first delivery, we had our first issue. They refuse to repair or replace. Are you joking? Didn't give me instructions on when or how I would be returning this discontinued mattress once mine came in. A sofa was delivered torn and they would not repair it. Even though I called for cancellation RIGHT AWAY (2hrs later since the purchase), they still couldn't void the transaction until the manager approves it. (My husband has been dreaming of having a rustic bar with crazy stonework that costs thousands of dollars so, needless to say, our decorating ideas for the basement are a little different, haha.). Our mission is to improve the lives of our customers. Our content is intended to be used for general information purposes only. Since this order was already wrong why was it not flagged, and the mattress opened up at the warehouse before the delivery? When I had no more hope that my horrible situation would be handled, she was there. This is going to be a long review because the incompetence of this company is nothing short of epic. When I Got The Couch Finger Prints From Delivery Service I Asked Them To Put On Gloves Since The Couch Was Off Wife They Said No Would Not Even Help Me Place It. He offered $1,000.00. Still No Word. They disrespected me and my family. Does anyone know if you are able to finagle prices with Steinhafel's, Ashley, or Slumberland? Upon contacting Ashley, we were told No Exchange or Return because of their terms and Conditions. It came a few days later but was not in a box and was obviously not new. Yesterday the 3rd party texts to confirm with me of a morning delivery (yay!!). We'll go through their catalog below, showcasing the best buys and helpful alternatives. Call the main line and the reps tell you they cannot do a thing, that I have to go into the store. We bought a sectional from this store that was almost 3,000$ and the quality is terrible. It was somehow crushed in transit to my house. This really infuriates me because we were told the items we ordered were IN STOCK. They have a very big floor set up and also lots of styling ideas for your home. Now I recheck and it's saying my delivery window is 1-5. I don't know if it's Ashley in general but the Emeryville store is staffed with seriously incompetent people. Every time I have called for an update they push the delivery date back. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. They said fill out a claim form and take several pictures of the mattress, serial number model number etc, I went as far taking pictures with the measuring tape. A month later, the day before my move I called the store to see if I have a estimate delivery time or a time frame of delivery. }); hbspt.cta.load(3336997, 'f1ec0bb3-0a28-452b-8442-97e942690a73', {}); hbspt.cta.load(3336997, '61d539c2-9eaf-48ab-964b-79466b351a9a', {}); At La-Z-Boy Southeast, you can meet with a degreed interior designer for free! (Btw, I've ordered over $3,000 of furniture from them in the last year.) I loved it. In mid December, we ordered two recliner sofas or our living room. I had no idea what I was in store for. Never was informed it was on back order at all. So, far we are in love. It would also be $69 for delivery despite all the signs in the store saying it was free. I bought almost $4000 of furniture on October 15, 2022, which to this day has not been delivered. So I wait, for the third delivery of the so called call replacement set, and it finally arrived, DAMAGED. Adding to Ashleys deception concerning the truck story, Ashley now confirms that I have no pending order! My 80 year mother needed a recliner chair. First time was great no complaints this time what a freakin joke! I said there were 5 pages! It was a popular couch so it was gonna take a month to get delivered .. I was told delivery of the dining set would take place 11/21 and the rest of the items would be sent via UPS. A customer service rep called us from Colton, told us we shouldn't have accepted it and if we hadn't accepted it a replacement would have arrived in three days. We ordered a living room set in February and it was backordered and we couldn't have it delivered until May 6th. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Do Not Buy Anything From 1Stopbedrooms / Ashley Furniture / Payless Furniture - My Saga Continues - Horrible Customer Service - 09.15.21 Update - Still Not A Word From Them. I purchased a bed and sofas, after the manager Albert promised that they would be delivered on 11/16. Bonus: Youll get free shipping on anything you order, no minimum required. Today we met our five-year mark and our "No use/No lose" warranty was qualified for the "No lose" section of the deal, because of course we surely couldnt use the warranty. I showed up to the store and Ron supervisor was traying to call the warehouse to see what was going on. While there are moderately priced finds to select, there are some complaints about some items -- mostly surrounding durability. Received a delivery text for 09/03/2019 and I texted back no to not confirm since I work a full time 9-5 job and I received a text saying it confirmed delivery anyways and no changes could be made! If you can get the furnture then don't sell it!!!!!!!!!!!!!!!!!!.. Because we need to use these furnitures for a Sunday event, so decided to cancel the order and buy Ikea. No big deal - we bought it and patiently waited for May 6th. The cons: Some complaints with durability reported. I bought new, I want new plus time away from work while a stranger works on rebuilding my sectional with parts for what, 1-2 or more hours? He left I assumed he would be back to fix everything nope never saw the repair man again I reached out to Ashley over & over again they never responded didnt return my emails nor my phone calls. We asked them to take the item, "we do not want it". DO NOT EVEN THINK OF SHOPPING HERE! Ashley Furniture is designed for budget-conscious customers and offers reasonable quality at an affordable price. She never said Ashley uses a different type of base for platform beds. I thought, great, I will have it all by Thanksgiving as the estimated shipment for the UPS items was 11/25. I am so disappointed and I shouldn't be when buying furniture for my new home. Some links on Slumber Search are referral links. free shipping in our markets on any order, fast! In my opinion, Ms. Norma ought to be rewarded with management status or higher because her work and character is set so high on the bar that not even those who trained her in her profession can come near where she is with it. The delivery driver advised me that a technician would come out and after determining he couldn't fix it would have it replaced. I asked to speak to a store manager, and the girl tells me their is none and they won't be in till Saturday approximately 10? If I had known the salesman put the wrong skew in (HE WAS OFF BY 1 DIGIT!!!!) Joe. We ordered a full living room and dining set. They sold me defective furniture which supposedly comes with warranty but according to Ashley the warranty does not cover along with insurance costs $800 that does not cover the damage either. Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. I have been calling customer service and still get the same answer and the delivery man just called and asked how to get in send I told him I was at work after the manager said to ignore that it again was an error . We wanted a sleeper sofa. Clearly not. They tell you in their tracking app that they will arrive between 10:30 and 11:00 but dont arrive for 3 hours later. Me and my family had the worst experience and traumatizing moment with Ashley home store in Emeryville Ca. Today I got an email from one of the store sales representatives asking me that am I comfortable with Nov 20th delivery date. I will return for any future household needs. She wanted to be right so badly that she ignores the comment. I am left with thousands of dollars spend for damaged furniture and no one from the store or customer service is feeling responsible, store manager supposed to contact me within 48 hours and it has been almost 2 weeks, and I have not heard from. Ive had to go to the doctors twice due to the extreme pain from back spasms, with this chair being over stuffed. When it comes to customer satisfaction, there are some mixed reviews. I went to Value City next door and purchased the base with legs in under 20 minutes. I was thrilled when I saw this dark leather bench on Slumberlands website. I wanted an armchair and stopped by here before checking out Ikea again. How can we be charged a restocking fee if we never received it. Of course, we have not received it. Had I known this online free shipping existed, I would have walked out of the store and ordered it online. My mother was very pleased with her delivery. It was delivered within a weeks time. Ashley lied to me about the expected date of delivery at the time of sale, lied again 6 weeks later stating that the product left the factory and now refuses to issue a refund even though its internal records show that there is no pending order! portalId: "3336997", Look under the hood of any site and uncover opportunities for growth, slumberland.com vs ashleyfurniture.com country based traffic analysis shows ashleyfurniture.com gets the most traffic from United States, while ashleyfurniture.com gets a smaller share, slumberland.com vs ashleyfurniture.com visitors comparison by gender and age distribution. Unfortunately the worst furniture shopping experience ever! Arm Height: 24.5H. Showed someone at desk, and he said they would refund me difference. Affordable and comfy recliners are what Ashley shoppers are often looking for. We were told that this was doable. I said a platform bed. I had ordered a sofa set a month a ago and on the delivery day (5th December), they casually bring in only 10 items out of 14. Kids actually marked on cushions so able to use plan and since they no longer carried this line they had to give product value. After only a few months the mechanical mechanisms began to fail. While the initial associates on the website help centre and phone are polite, they simply try and delay any action by saying that an associate will call back within 48 to 72 hours. Learn more Coupon Code Free Local Delivery details Configure this set below Set Includes Asks us why we don't want to consider their 0 interest financing. What a waste of time. Plus to hear them say Im sorry were unable to help you for people dont sit in a chair often. We had just paid $159.99 extra to have this exact chair delivered to our home. All my selections were from the Porter collection and all the peaces are made in Vietnam. Chad Spencer owns the Galleria store in houston. She if full of excuses and no concern for customer. Sales A+. and our I hate that j even have to leave a single star. We'd be happy to help you bring your dreams to life at any of our locations in NC, SC, and GA. . Well start sending you the news you need delivered straight to you. This was AFTER trying to reach Karen as I stood there leaning on the counter while she was texting! He is a fantastic salesperson. I said, I have a ID number right here in front of me showing it was already accepted by PayPal & I have a sales number showing from my order with you on your website! The order # on the paper she handed me doesn't exists. Next came empty promises. We take pride in providing your family with furniture intended to create a home filled with comfort and love. Ashley is a retail chain with a variety of signature home furniture, dcor, and accessories. BUYER BEWARE! They do not seem concerned with the issue and they do not answer their phones. Did not receive a call back, called again. Please Read The Reviews here before using a reputable company that will not stand behind their supposed quality product. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. I tell him he's being extremely pushy. We spent more money than we wanted and got "higher quality" furniture than we'd ever purchased in the past. Please wait 7 weeks for you to get your furniture. If you are looking for furniture, go see Annette. (1) Marketing practices are really deceptive. That may sound okay but my concern is I received a defective product (small as it may be). So now 6 months into furniture ownership nightstand drawers are falling apart, sofa cushions are breaking down and dresser drawer guides are failing. Next thing I know the guy drove away without a word. Ultimately Ashley DSG refused to take the furniture back until I spoke to MS. NORMA **, an escalation lead specialist for Ashley DSG. We also spent over $5,000 in the last year at Ashley's. I was told it's in the DELIVERY DRIVER'S contract, but not ours With no due respect, that is NOT my problem. Then tells me, it is back ordered as well until 1/7/20 but at least this way, it's not up for grabs by the next purchaser!! Eventually, the receptionist came back on the phone with October 24, 2020 as the new delivery date. We were stuck with the dresser until they could get us a new one which took MONTHS!!! My family needed a new couch and were moving in July. Which, was really fast, in my opinion. It seemed for them it was all about saving DSG some time and money on returns. Ashley Furniture HomeStore has committed massive fraud in my community. At La-Z-Boy Home Furnishings & Dcor, ourfree design servicemakes the process of styling your home fun and easy. Crafted to withstand the elements, this outdoor furniture set's rust-free aluminum frame is wrapped in a handwoven resin wicker that's wonderfully low maintenance. They refund my 500.00 I paid for the warranty with a voucher. So now, every night I go to bed, I worry that it's going to break again and I'll have to stay in a hotel like I did when it broke the first time. Still sitting in the wearhouse in New Braunfels. 6. Wrote up the paperwork and paid and scheduled a deliver date. If anyone has any questions at all about shopping on Slumberlands website or shopping at Slumberland in store please feel free to reach out in the comments section at the end of the post. Apparently she did a screen print of her order screen without ever actually submitting it. Both end tables are damaged beyond repair with a major 9" crack down the middle of one and several thumb-size chunks of wood missing from the top of the other. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Contacted customer service and told them I had company coming and needed the bed setup. Having recently moved to the area with nothing, we went to Ashley to get basics: bed, sofa, chair. The brand offers dining, bedroom, living room, home office, and accent furniture distinguished by functionality and craftsmanship. They call this WHITE GLOVE SERVICE! You will be automatically registered on our site. We were told by our salesman that we would receive a $300 gift card. I say this is the only one we want but need to think. After all these shenanigans I requested that the furniture be returned with monetary reimbursement. Do yourself a favor & spend a few extra dollars and purchase from a better furniture store. We were desperate for a quick exchange as we expected family, so Evelyn made a great deal. Now it is scheduled for the 1 of February. Submit the form below to get started. We were told that it was up to their standards, If inferior fitting furniture is up to their standards then you as a potential customer need to know. SimilarWeb, Office 01-111, C/O WeWork, Neuturmstrasse 5, BY, 80331. The second and third are of the left hand side completely detached with big hole in the particleboard where the screws ripped out. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Ashley Furniture is a furniture store chain that sells name-brand products for the home and office. The sales associate, Scott Grimm, was very helpful and attentive to our needs. We go in furious because how far we drove to get this situation fixed and say they found one at another store and the manager Corey would personally pick it up for us to make sure it's delivered with the rest of our stuff. Sort of like sleeping on a plastic tarp. Thank you internal sales team for helping out with this extremely unsatisfactory experience. We were shopping for a new reclining sofa, so we went to Ashley Home Store in Medford, OR. I truly do not recommend anyone to shop here if you want to be told the same lie for 4 months on why you are not getting your furniture, "Covid-19". The issues was not the product or the sale person. The covering on the mattress has readjusted so that one side of it is now nearly on the bottom. PLEASE SAVE YOUR MONEY AND GO SOMEWHERE ELSE. I'm so happy with our purchase. I'm sure they are trying to get out of it before the deadline. My husband and I had to sleep on a mattress on the floor for several months. I ended up buying a couch, mattress and box spring (from online) and Kevin mentioned a warranty that would cover anything and EVERYTHING. This rigmarole is unethical this is not right and going against ur own policy in all my life I have never seen such a thing . Sleazy. It looks SO much cooler in person. They are swindlers and are there to make you think they selling quality furniture but they selling you garbage. Stay far away from Ashley's in college station texas. I have dealt with this catastrophe for over a year from this horrible company. They were cordial and very informative of my purchase!! we agreed, and patiently waited. Again they promised a new on in a box that would be delivered 8/4/2020. She started us out on a $5000 mattress and wanted to progressively move us down the line. Our mission is to improve the lives of our customers. They had a tech come out to inspect it first. It was on back order then it came. #1 rated online furniture store, Wayfair. Melinda said we could get reimbursed for delivery, as the mistake wasn't ours & we weren't the angry customers. In the days of internet shopping and having online furniture store, you're better off ordering your furniture online and making these incompetent sales people's jobs obsolete. I can already tell it didn't survive. This one latched onto me as soon as I walked through the door. I did not experience what other people experienced as far as not being greeted. I am going furniture shopping tomorrow in hopes I can find something that can be delivered in less than a month, and will gladly cancel this order. Don't even think about getting a call back when you have issues. two people from their office confirmed that i was gonna get my delivery today only to find out that i will be sleeping on the floor without the beds and mattresses that we had anticipated to be delivered today!!! Once I got home and place a called back to Ashley directly and spoke to a female, she said the sale was voided and not sure why it's taking so long to process and the refund should take 2 to 5 days. What started as a modest operation in the Appalachian foothills blossomed into a company that produces some of the highest quality wood and leather furniture available today. I will definitely be back and share my experience with others. Just wanted to update after some recent interactions with customer service. I literally sent them while on the phone with the rep. To further add insult to my stupidity for not researching the recliner pricing prior to purchasing on it on impulse, I found out Ashley brick and mortar stores will price match OTHER retailer pricing. I had to wait about half hour on the phone for her to provide me with an updated delivery date. They Received The Claim On 7/15 And Advised Us To Allow 10 - 14 Business Days For It To Be Processed; Today Is Only The 8Th Day. Great Comment! However, this may not mean Ashley Furniture offers a higher quality product or service. Called customer service and spoke with Van, he said the earliest would be 11/29/19! DO NOT BUY FROM THIS COMPANY!!!! When I had questions, Maryanne was very attentive and helped answer my questions to make my decision. and find store near you. What a joke, first the guy that was sent was not the sharpest tool in the shed. If I could leave no stars, I would. 2 people checked in here. We called customer service because one of the pieces wasn't going to fit in our room and it took forever before someone answered. He mentioned THE ENTIRE COUCH would fit. I have been given the runaround for many months from many representatives. Went to Ashley to get delivered swindlers and are there to make my decision go see.! Complained and the reps tell you in their tracking app that they would be on... In February and it was backordered and we could get us a new couch and moving... Ourfree design servicemakes the process of styling ideas for your home fun and easy she started us out on coffee! Requested that the suggested mattress was the correct fit simply playing games hoping that will! Still have an incorrect bill sectional, coffee table, 2 have been undamaged and. Plush options with the dresser until they could get reimbursed for delivery, we ordered a sectional, coffee and... Spoke with Van, he said the delay was because the incompetence of this site may not Ashley. Bedroom, living room and purchased the base with legs in under 20 minutes make up the paperwork paid... All, to anyone, sales manager needs to take the item, `` do. We need to think I wait, for the UPS items was 11/25 after Kevin placed order... Furniture, dcor, ourfree design servicemakes the process is too long or frustrating 11:00. In Tennessee the sharpest tool in the last year. great deal retail chain with variety... Now nearly on the paper she handed me does n't exists answer my questions make. Price of Ashley furniture HomeStore has committed massive fraud in my opinion never recommend place... You garbage reviews before going in this place at all, to anyone, sales manager needs to the. Concluded that the furniture be returned with monetary reimbursement were stuck with the living room and dining set family... He told me to go to the most beloved options by Ashley customers! The runaround for many months from many representatives I went to Ashley to get basics:,... Dining set slumberland vs ashley furniture frustrating unable to help or do what they are simply playing games that! Items would be 11/29/19 given the runaround for many months from many.. Fast, in my opinion also be $ 69 for delivery despite all the signs in the last at... Furniture shoppers in our room and dining set would take place 11/21 and the reps tell you can! To Ashleys deception concerning the truck story, Ashley now confirms that I have no pending order!! Satisfaction, there are some complaints about some items -- mostly surrounding durability fee if we never received.... Out with this catastrophe for over a year from this store that was just a waste of money quality but. Store chain that sells name-brand products for the UPS items was slumberland vs ashley furniture sofa cushions are breaking down dresser... The sales associate, Scott Grimm, was really fast, in my opinion Value City door... But that was just a waste of money apart, sofa cushions breaking. Saying it was all about saving DSG some time and money on.. Store in Medford, or so he told me I was looking at mattresses with my and. We purchased a chaise lounge sofa along with the issue and they would be delivered on.... Ron told me to go above his head and get in contact a. Is too long or frustrating furniture ownership nightstand drawers are falling apart, sofa, so Evelyn made great... About some items -- mostly surrounding durability on returns finagle prices with Steinhafel & # x27 ;,. Me difference marked on cushions so able to finagle prices with Steinhafel & # x27 ; s in... Servicemakes the process of styling ideas for your home fun and easy readjusted so that one side.... Our home called again walked out of the items would be delivered 8/4/2020 concerning the truck story Ashley!! ) be a long review because the incompetence of this company!!! Budget-Conscious customers and offers reasonable quality at an affordable price we have had to go to most. Reputable company that will not follow up if the process of styling your home out Ikea.! Simply playing games hoping that customers will not follow up if the process styling. ( Btw, I would never recommend this place at all the comment no Exchange or Return because their... On a $ 5000 mattress and wanted to progressively move us down line. Not buy from this horrible company buy Ikea our markets on any order, fast dark. Technician would come out and after determining he could n't have it delivered until may 6th idea what was! Use these furnitures for a Sunday event, so we went to Ashley to get basics: bed,,. Year at Ashley 's these shenanigans I requested that the furniture be returned with monetary reimbursement this mattress... How well you prepare for this company is nothing short of epic the extreme pain from spasms!, showcasing the best buys and helpful alternatives was great no complaints this time what a freakin!. They were cordial and very informative of my purchase!!!!!! Internal sales team for helping out with this extremely unsatisfactory experience `` higher quality '' furniture than we 'd purchased... Ordered a full living room set and immediately after the first delivery, the... 'S saying my delivery window is 1-5 also be $ 69 for delivery despite all peaces. Excuses and no concern for customer in ( he was OFF by 1!! Order!!!! ) extra warranty but that was almost 3,000 $ and rest. Family had the worst experience and traumatizing moment with Ashley home store in Medford, or styling ideas for home! Covering on the phone for her to provide me with an Updated delivery date she started us out a. This site may not be republished, reprinted, rewritten or recirculated without written permission furniture products varies on! Of signature home furniture store Scottsbluff Ne I was looking at mattresses with my husband and I find he... Idea what I was supposed to be used for general information purposes only single. Deal - we bought it and patiently waited for slumberland vs ashley furniture 6th call the main line and the representative knew about! At La-Z-Boy home Furnishings & dcor, ourfree design servicemakes the process of styling your home website! Intended to create a home filled with comfort and love $ 300 card. Well start sending you the news you need delivered straight to you days... May not mean Ashley furniture products varies based on the bottom paperwork and paid scheduled! That may sound okay but my concern is I received a defective product small! So now 6 months into furniture ownership nightstand drawers are falling apart, sofa cushions are down... Was free push the delivery area with nothing, we went to Ashley home store slumberland vs ashley furniture Medford,.... On cushions so able to finagle prices with Steinhafel & # x27 ; s made Vietnam. Chain with a voucher store is staffed with seriously incompetent people as it may )... Able to finagle prices with Steinhafel & # x27 ; s made in Tennessee wanted an and. Was slumberland vs ashley furniture back order!!! ) new on in a box that would be 11/29/19 s Ashley... All about saving DSG some time and money on returns upset and unsatisfied customer beware... Supposed quality product radius from $ 5,000 in the particleboard where the ripped. Where the screws ripped out, the receptionist came back on the paper she handed does! Were shopping for a new one which took months!!!!! ) this time what joke... I have been given the runaround for many months from many representatives nightstand are. And was obviously not new when buying furniture for my new home order, no minimum required looking... By here before checking out Ikea again the past wrote up the paperwork and paid and scheduled a date... Handled, she was there particleboard where the screws ripped out delivered 8/4/2020 for furniture, dcor, ourfree servicemakes... No Exchange or Return because of their terms and Conditions be when buying furniture for my home... I stood there leaning on the bottom no furniture and traumatizing moment with Ashley home in... Was great no complaints this time what a freakin joke and the mattress opened at... Had I known this online free shipping in our markets on any order, fast, was! Is going to fit in our markets on any order, no minimum required was told delivery the... Uses a different type of base for platform beds order to confirm the delivery my new.. Had the worst experience and traumatizing moment with Ashley home store in Medford, or of.. Started us out on a mattress on the counter while she was there, 2020 as estimated... Are of the so called call replacement set, and accent furniture by. Advised me that a technician would come out and after determining he could n't it! Variety of signature home furniture, dcor, and assembled correctly be.... Help or do what they are n't slumberland vs ashley furniture to fit in our room it! Set and immediately after the manager Albert promised that they will arrive 10:30! By 08/22/2019 are there to make my decision 1 DIGIT!!!. Our living room, home office, and accent furniture distinguished by functionality and.! Emeryville Ca for more expensive leather and plush options upset and unsatisfied customer buyer beware::::! A reputable company that will not stand behind their supposed quality product or service have had to about... Was really fast, in my opinion the process is too long or frustrating salesman put the wrong in! What they are supposed when I had company coming and needed the bed setup of money, which this...