The exchange rebate amount is based manufacturer date and model of your current washer. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. Samsung has did receive 733 reports of washers vibrating excessively or the top disengaging from the chassis. I found several. These warranties differ depending on the make and model of the product. Initial reports pointed to a faulty support rod as responsible for the exploding washers. Instructions on how to check whether a washers software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. Consumers should only use the gentle or waterproof cycles while washing bedding, water-resistant, and bulky items until they have did receive and installed a Home Label Kit. Samsung has mailed more than 2 million Home Label Kits to our known customers. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Free standard shipping, exclusive offers and financing options. Some users have complained that they have been unable to print rebate forms, while others are upset about how long the process takes. item 5 DC82-01097W OEM Samsung Washer Repair Kit Assembly, DC82-01097W OEM Samsung Washer Repair Kit Assembly, Brand New. The top of the washer just pops off. Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. 2. 4.9 out of 5 stars based on 17 product ratings. These repair services include GE washer repair, GE refrigerator repair, GE dishwasher repair and GE dryer repair. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? But could use some instructions (or link) on how to install the kit. Talking Points. I asked the homeowner if they were throwing it away. However, after some searching, I found a good video by Samsung. By providing the first-ever over-the-air software recall remedy in the home appliances industry, were working to ensure customers can continue to use their washers with minimal disruption. NOTE: the hardest part was figuring out exactly how to get the top cover open. But, what if you have a Samsung washer, those should be safer than others, right? Such events present a smoking, melting, overheating, or fire hazard to the product and consumer. ET daily. Click CHANGE RECALL OPTION OR SCHEDULE to change the recall option you selected or change the time and date of your repair appointment. I took my time looking at each step on the video as I did it and only took about 30 minutes. Purchases made through the links below may earn us and our publishing partners a commission. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? We respect your privacy. NEW Samsung Washer Repair Kit DC82-01097W $15.00 Free shipping NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! Weve been getting a lot of questions from readers after Samsung announced a recall on 2.8 million washing machines due to a risk of explosion during a cycle. Most service contracts allow for a pro-rated refund minus claims. As part of the demonstration to be effective, consumers who own a recalled washer would be given two simple options. The washers were sold in white, black, champagne, and ivory colors and include model series. Shop Parts; Appliances; . The long steel brackets in the kit just slide in. There are all sorts of methods out there. In fact, they often make themselves known at sunset and can eat you alive before dusk has ended. Q12. Samsung provided these repair kits for free including installation, but just for the original purchaser. The model and serial numbers are found on the washers label attached to the inside of the top lid. View Complete Recall Details. Three consumers have reported injuries due to smoke inhalation. For information on the class action settlement visit www.washermdlsettlement.com. My Information. Really the hardest part of this repair iswell there is not a truly hard part. Our comprehensive selection includes essential parts for Washers, Dryers, Ovens, Refrigerators, GE appliances and Frigidaire. Why is that? An email with a confirmation link was sent to you. ut could use some instructions (or link) on how to install the kit. Samsung Washing Machine Drain Hose. Include the original sales receipt for the new washer. Copyright Agence France-Presse, 2016 The following model and serial number ranges are included in the recall: Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Copyright 1995-2023 Sign Up for the Latest Samsung News & Announcements. Still can't find the answer you're looking for? Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. After analyzing what they had done, I figured out the most 'correct' way to open the top. Consumers should check with Samsung to see if their washer is recalled. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. Over 700 people reported their Samsung washers exploding, and about a quarter of those reported sustained injuries with the rare event. Get Notified About Each Recall via Email. item 4 Samsung DC82-01097W Washer Vibration Kit Genuine OEM part, Samsung DC82-01097W Washer Vibration Kit Genuine OEM part, Brand New. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Here are the options for those affected by the Samsung washer recall. What can I expect from the rebate process? The circuit board inside the vacuums battery pack can overheat and smoke, posing a fire hazard. On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. The washing machines have mid-controls or rear-controls. Samsung recalled about 2.8 million top-loading washers in late 2016, and now the manufacturer and three major retailers that sold these washers have agreed to a preliminary . Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. The company confirmed Friday it issued a voluntary recall for 2.8 million washing machines because the top of the appliance. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. In the interest of full disclosure, I have some personal experience with the rebate: My mother owns an affected machine. The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.See details for additional description. An additional label is located on the rear of the washer. A video posted by Samsung on how to place the labels on machines properly shows which cycles have changed. To find out how much of a rebate you may be eligible for, or to learn more about the recall, visit Samsungs dedicated recall website or call 1-866-264-5636. asier to install than I thought it would be. Easy sign-in, Samsung Pay, notifications, and more! Wrong. However, our average repair time is 7 business days. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. On the back of the washer, glance for the model and serial number information. Starting on August 2nd, Galaxy device owners can make their own repairs on a Samsung Galaxy S20 and S21 series, as well as the Galaxy Tab S7+. $11.15 . If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. . I am really disappointed in the quality of this washer. Customers who select this option will also receive a refund for any assembly and relocation fees by the retailer. Please follow the instructions included in the Home Label Kit. Front Load Washers are not affected. and it has the recall standard satisfied. Cleaning Cycles, settings, and features on your Samsung washer Get the most out of your Samsung washer by using all of its customizable features, settings, and cycles. People with healthy immune systems are usually not affected by the bacteria. Your Account. Attention:We are sorry. If all information is correct, click SUBMIT . Manufacturer's Website. Thank you! Samsung says it voluntarily recalled 34 models of washing machines due to reports highlighting that the drums in the washers may lose balance, triggering excessive vibrations and resulting in. The household appliances have controls in the middle or at the back. When she's not writing, she's usually hiking or searching for her next DIY project. Q7. All for the less than $15 cost of this kit! The Samsung WF45T6000AW is part of the Washing Machines test program at Consumer Reports. Q6. The washing machines can short-circuit and overheat, posing a fire hazard. Q2. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process. If you have any questions . Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). e to the Samsung recall: The potential for lid/top flying off of washing machine when running at high speed spin. While Samsung would not comment further on the Home Label Kit, it appears that it does not actually change the cycles themselvesonly what they are called. Voluntary Recall of Certain Top-Load Washers. Help us to make recommendations for you by updating your product preferences. If your information already appears, please make any necessary corrections. item 1 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! U.S. Consumer Product Safety Commission Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. After that, the installation is easy. In an interview with ABC News, Consumer Product Safety Commission (CPSC) chairman Elliot Kaye said that without a repair there is a very serious hazard of the top of these washing machines completely blowing off., Samsung would not comment on the repair process to Reviewed.com beyond describing it as a free in-home repair that includes reinforcement of the washers top. Samsungs website says, simply, the authorized Samsung field technician will install structural reinforcements to the machine.. or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Thank you. Having faulty operating washers or dryers can pose a severe threat to your safety and wellbeing. Pauline Heal of Indianapolis told Call 6 Investigates her washer still didn't work after several repairs . Free shipping on many items | Browse your favorite brands | affordable prices. How long will I need to wait to get an appointment for my recall repair? ET or go to Samsung's website for information. Whole repair takes between 30 minutes and an 60 minutes. View Complete Recall Details. What can I expect of my in-home repair process? 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