Visit google.com to check if your connection is working. The Galaxy Watch 5 is Ben's biggest recommendation for an Android smartwatch right now, especially with Samsung phones. Then try to set up your camera again. Use a different device to sign in. Once downloaded, open the app. Uninstalled Google home and have factory reset the doorbell 3 times. If it's not on the app you don't need to. 2. General troubleshooting steps 1. Learn how torestart or reset a Nest thermostat. Reset your thermostat to defaults. - edited I keep getting the message "there was a problem communicating with Google." I have tried to add the sensors with multiple devices with no success. HELP! Same problem here. Type in the entry key you see on the thermostat screen. OMG maybe nest should add this to their instructions on the link that pops up when you can't add the dang thing. Ive had the nest app for years and tried to sign in today. Get an answer from an expert on the Google Home Help Forum. You may also get a quickly flashing data light. I have come to the conclusion its just my Internet Provider that is the issue. I even tried to connect them to the original internet provider. Please help if you can. Feel free to let me know if you do. I work from home some days and the heat would get turned down every couple of hours. Yes, appears to be down. Some of these cameras won't connect to 5GHZ network. The Nest is supposed to be smart. Scrolling through 24/7 recording on the new Google Nest cameras, quite frankly, sucks. I suspect the reasons are political and technical. After two days of trouble shooting I came across this post and the solution worked immediately. The experience is clearly what Google wants to use going forward, but it pales in comparison to what the Google Nest built up over several years. Get right to the end and get the same error as you! I am using Android. Has it saved you any money on your utility bill? Whats the color of the LED status light? Also, were there any changes to your Wi-Fi network? Same thing. Since I wasnt walking by the thermostat, the Nest figured I was gone. The latter is something that Google promised nearly a year ago, and weve heard nothing at all in the time since. Still, Nest doesnt proactively warn you with an email or mobile notification if it detects the thermostat hasnt registered with the server in a while. This is a Nest learning thermostat 3rd gen brand new. So THANK YOU!! If your camera or doorbell cant connect to the other Nest product, it wont be able to get the information it needs to complete setup. Google released its Nest Camera refresh last year in August, meaning its been almost an entire year since Google introduced this new experience. The Nest app keeps just spinning forever. Answered! Wait a couple of minutes or until a steady power and connection lights appear. I'm all for getting everything through the Home app but after making some progress early on there really hasn't been anything since then. The latest version of the Nest app includes the temperature threshold, but thats it. But what about the data you enter? Check the settings on your Wi-Fi router or access. When I reinstalled the app, it immediately found my other Nest Learning Thermostat, but not the replacement (new) one. 08:56 AM I have factory reset my doorbell more times than I can count. I costed a complete heating system when I built the house and it was over $10K ducts and all. A programmable or smart thermostat lets you tell it what time to turn off and on. Certain browser, network, phone, or router settings may be preventing you from signing in. The Nest app does some of this, but apps arent always the most reliable at informing you of problems. It also knows what the temperature is outside to adjust the on-off time based on . Sorry is this a new issue (as in it used to connect but suddenly stopped working) or is this a new install or setup that you are trying to complete? Tired of wasting all the time spent! It may also have a quickly flashing data light on the device(s). I bought my 3rd gen from a previous owner. Windows 10 for PCs Build 10158 Visual Tour of New Features, Microsoft Releases Windows 10 Build 10159, One Day After Build 10158. The other two previously added had no issues. Please help us fix this problem for good so this glitch can stop wasting so much time - I hate to think of the hours I have spent on this one problem! Wait a couple of minutes or until you get steady power and connection lights. You may have a combination of a modem and router, or they may be separate devices. Or not, Google keeps calling it a long-term plan after all. This is ridiculous! My cameras and thermostat won't come up on my phone it keeps nest app had trouble communicating my wi-fi is on it says . The Ecobee can be controlled directly. The first person to offer me a pittance for my NEST can have it. You can download them from theApp StoreGoogle PlayStore. The key is to reset the WWN setting, rejoin the wifi and it worked. You can Tell us more and well help you get there, adding your Nest Cams MAC address to the whitelist, recommended router and access point settings, remove your camera from its previous account. If youre setting up your Nest cameraon a Mac or Windows computer, this error can occur when theres a connection issue. Choose your thermostat and select Already installed to skip ahead to the entry key step. Perhaps there are Google Nest server problems right now, though nothing is noted on status.nest.com. Find him on Twitter @NexusBen. But it doesn't work. 2. I wouldnt buy another Heat Pump either. Doesnt work well with Heat Pump. I have had 2 HVAC repair guys over here and THEY cannot even figure out the issue. 3. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Still experiencing the issue. Connect your Nest Thermostats, Nest Cams, Nest Doorbell, or Nest devices and add Nest Aware to one or more devices. Submitted: 2 years ago. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. The mobile Nest app lets you control all your devices from one central app or web page. So so ridiculous! All the lights on your modem and router should be off. I started running a test for a few months then forgot so I need to start over to see if that is actually the case in my home. Got an TP-LINK extender that won't allow me to use the same password for the Mesh I'm replacing and you guessed it, that's the network I had my Google Home on. Also, could you provide a rundown of the steps that you've tried if you tried any so we can pick up from where you've left off? These help codes mean that theapp had trouble connecting to your camera. Three hours of my life wasting with the hopes of saving settings and videos which should have been easily salvageable. Nest uses something called Nest Sense to try to detect if youre home or away, but I had trouble with this feature. Rest assured that our team is always looking for ways to improve. Make sure the Home Monitoring, aka Live Video Monitoring, feature is enabled. Everything goes as its meant to until apparently - "There was a problem communicating with google. The biggest point of frustration I have on a near-daily basis with my own Nest cameras is with viewing history in the Google Home app. The app and the thermostat let you know your thermostat is offline if you check manually. What a POS!!! This is NOT helping the battle!! We're working on integrating Nest app functions to the Google Home app to improve your experience. I have been trying with the Nest app currently. Nest makes it easy to write third-party apps, and IFTTT gives Nest magical properties. I have factory reset the doorbell umpteen times, cleared the cache, unplugged my router, restarted my phone, uninstalled the Google home app, tried installing under a different account, I went back to the original account that I had it installed under, made sure it was removed. If you're trying to sign in at work, try a different Wi-Fi network, or turn off Wi-Fi and sign in using cellular data. @Lukas1 that's good news and thanks for getting back to us. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account. Nest in the hall controlling everything. 2. For that, follow these . C107 C111 C112 C113 C114 C115 C116 C117 C118 C201 C203 C204 C212 C234 C235 C236 C237 C238 C239 NC021 NC022 NC023. The people from nest are clueless, they are reading from a script, they probably have no experience at all, I am an HVAC contractor and there are plenty of technicians that hate nest because of the lack of technical support, I learned what I know through trial and error. Also, check out this link for additional help. Hold down 2buttonson your doorbellfor about10 seconds: While holding the buttons, your camera will chime and its light ring will startspinning blue, thenflash yellow, and then all the lights will turn off. During setup, your Nest camera or doorbell will try to get Wi-Fi information from the other Nest product in your home. Just gives me the error. For some homes, that is no problem; if the thermostat is in a location you pass by often. Note: If other devices cant connect to the internet, youll need to contact your internet service provider to restore service. Note: Every router is different. I totally aborted the idea of using the lock but now Im locked out of using my username on the nest app to control my thermostat. Now that Google owns the company I will never buy or upgrade Nest anything I DONT TRUST GOOGLE. Easy setup. You may need to consult your routers user manual forinstructions on how to restart your router. Thanks for reaching out. Your modem and router will start. Why can't google just make this process simple? This simple lifehack helps me maximize credit cards rewards programs for every purchase I make. Nest 3rd gen geofences just fine after update. Then bring your camera or doorbell and your other Nest productwithin a few feet (1 m)of each other and go through setup again. First, go to the app. If theyre separate devices, unplug both. Make sure your email address is spelled correctly. The old Nest cameras work in both the Nest app and the Google Home app, but their functionality is incredibly limited in the latter. I have restarted the app, uninstalled it, tried it on another phone, and another Google account. Important: If you're able to sign in on one device but not another, check the settings and menu options for the device that's giving you trouble. Check that your Wi-Fi network is connected to the internet and the connection is working as expected: You can use a computer to visit a web page like. To bring up the Quick View menu, press the ring. I'm having the same issue, tried the same troubleshooting methods, and am waiting for the response here for the next steps. My 3rd generation Nest Learning Thermostat won't connect to the app. Please let us know if you still need further assistance.Best regard,Brad, Yes the issue is still going on. I get this message after I (1) scanned the QR code, and (2) selected and connected to the Wi-Fi. No one seems to have an answer, Had same problem hired HVAC pro who got it working. I am happy to hear that you got it figured out with Support! Let's dig deeper into this give these steps a try: I do not have an iPhone but I turned off the mobile data. Id do it again too. Ask Your Own Computer Question . It also knows what the temperature is outside to adjust the on-off time based on that. Checkyour browsers Help menu for information about how to do this. I hoped that the Nest Cam would be smart enough to talk to the Nest Thermostat to say, Hey, somebodys home. No such luck. I am still having this issue. Tell us more and well help you get there, Nest thermostat is offline and other connection issues. I need to practice Python, so I was looking at Home Assistant(py-based) to act as a hub for the various home automation stuff Id like to purchase over the next two years. It is still not working, Hi there,Just checking in on this thread and the activity on it. But it has since been removed from that account and factory reset 20 times. Not because its defective. My system Cost me less than $500. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thats perfect for 2013. These errors mean your camera couldnt connect to your phonethrough Bluetooth. Cannot go forward past this part on the google app. Go to Settings and then Network and reconnect your thermostat to Wi-Fi. We are an android family and I have tried to pair with my pixel and my wife's Samsung. Thank you for your continued patience, and support. Double check the password for your homes Wi-Fi network. Use the instructions in this article to restart your camera. After trying to use the nest for a year and concluding there were inherent unacceptable risks, I got what appeared to be a dumb thermostat, the Honeywell round basic looking things, but it actually does have a microprocessor that learns how long your unit takes to heat and cool, and it learns roughly what season it is, ie what the system demands have been recently. This is very frustrating. Choose your thermostat and select Already installed to skip ahead to the entry key step. are you using the google app or nest app, I myself was having a problem and I had to create a google email and connect through the google app. If your thermostat is mounted on a Nest Stand, you can also move your thermostat closer to your router. I was an early adopter of the Nest thermostat. Check if your router has wireless isolation settings turned on. After completing camera or doorbell setup, you can connect your phone to a different Wi-Fi network if you like. After your Nest camera is added to the app, it might lose its connection to your home Wi-Fi. Ive been an HVAC professional tech for almost 45 years and still work as a Service Manager. NEST keeps dropping their connection. Ill move to Ecobee. Clear your browsers cache and cookies. ", I have removed the device from the home, removed the home from the app, factory reset the camera countless times, and I have done just about everything except 'BE THE GOOGLE'. Also, try to clear cache the Google Home app, then restart your phone to see if that helps. Recommended Wi-Fi network and router settings for use with Nest products. If you cant connect, try to usea different device to double check. But still, its hard to ignore the elephant in the room. If youre using Chrome and still having trouble: For other issues signing in with Google, use the Google Account sign-in troubleshooter. I am having the same problem with a battery nestcam. It kicked on Aux heat constantly even in moderate cold. C209 C229 C230 C231 C232 C233 NC008 NC009. I got this wrong, and created a different room in Nest. It must be done via the app. The QR code tries to connect then goes to an error. I am a le to do the whole setup it is just the last step that says "There was a problem communicating with google." I wanted to check back in to see if you have other questions and concerns. I just wanted to follow up to see if you still need our help. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. We cover all these. I would suggest you reach out to Support for further assistance. I previously was using it with a different Google account but shouldn't the factory reset clear that? Its an easy fix. Go to Settings and then Network and reconnect your thermostat to Wi-Fi5.) I tried uninstalling the app, restarted my phone and continue to have issues with the app. If it needs more time, so be it. On iOS devices with iOS 14 or later, ensure that Local Network Access is enabled for the Nest or Google Home app. Plug it back in, using a different USB port on your computer if you have one. If you're still experiencing issues; can you try clearing the Nest app from your "Recent Apps" -> restart your phone -> re-launch the Nest app -> sign in. Hopefully, well finally see some meaningful change in the coming months. You may have picked an incorrect security type for your Wi-Fi network. It soures the experience of using these products in the day-to-day, and makes me much more hesistant to recommend Googles cameras. Your email address will not be published. The battery needs to be at a certain charge to set it up. It's me again. If youre still getting the same error after trying the steps above, restart your camera or doorbell again and continue troubleshooting below. If you have any further questions or concerns, feel free to create a new thread. 5. Remove your thermostat from the Nest app. If its having trouble. It all works just like a home with a furnace. Wireless networks are flaky, and we all need to reboot our routers on occasion. Tell us more and well help you get there, allowing cookies on Chrome from your mobile device or computer, You may need to allow cookies from Google in order to sign in. Nest's website says service is normal, but I can't log in. Did you reset back to the factory settings. Make sure your home Wi-Fi works 4. How exactly are you supposed to remove the nest thermostat when the whole issue is that it wont add in the first place? "There was a problem communicating with google". Backblaze is the solution I use and recommend. You might need to plug your camera into an outlet thats closer to the other product. If Im in my office, I want it cool, and I dont want to have to say Hi to the Nest all the time. If your doorbell is already attached to the wall,youll need to take it off. The app just says "cannot connect". 2. The entry key hangs and does nothing. Beyond the problems with the new Nest lineup, Google is also dragging things out for legacy Nest users. In my home, its in the corner of the living room someplace we rarely are. On your thermostat, go to Settings and then Reset and then WWN Connection.3.) If youre using a dual-band router with both 2.4 GHz and 5 GHz bands, make sure they have different names. Let me know if you have any additional questions from here. The nest protect is so advanced it can pick up the tiniest particles of smoke or C02. Open the app again and set up your Nest Cam. I want to add here.. Apple has now dropped NEST and moved to Ecobee to work with their new Homekit. Your email address will not be published. If youre using a cell phone, make sure you dont use cellular data to test your connection. Starting with the real root cause of all of these frustrations, the Google Home app remains a mess for Nest users. Automatic has gone out of business. Dont need this aggrivation. If not, what would you buy? Check your Detect with the Nest app to make sure its working normally. Others have this same problem. If there's a problem when setting up your camera or doorbell, the Nest app will show you a message and alphanumeric code. Check that the Wi-Fi network is connected to the internet and the connection is working as expected. The color of the LED when plugged in is blue. The thermostats are working just fine!! Instead of determining if Im home based on movement. Spent almost two hours on this. Allow your device to connect to the home Wi-Fi network, then try to visit a web page like google.com to check if it loads properly. I need the least interruption to my workflow. Currently have a gen3 thermostat, gen1 and gen2 Nest Protect. Having another email username JUST for my thermostat is ridiculous. If the Nest app displays a Bluetooth error again, rebootyour phone if you havent already. I just wanted to follow up and see if you still need any help. If youre using a phone or tablet, you may need to make Chrome your default browser. Heating is no issue. Or, there may be some other issue with your network. Moving through event-based history in the Home app works relatively well on the whole, with the late-2021 change of adding shortcuts for moving between events being an absolute win for the app compared to the endless scrolling that was in place before. On the Mac, Climate lets me change the Nest temperature, or Thessa lets me do it from the Notification Center. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. If the help code still appears, and youre using the app on a phone, rebootyour device and check if that fixes the issue. I was an early adopter of the Nest thermostat. You may need to consult your routers user manual for specific instructions on how to restart your router. Rest assured that our team is always looking for ways to improve. Can anyone help me please? I'm going to freak! Nest just replaced it because they cant prove it wasnt a false alarm. I cant add the thermostat in the Google home app, as it tells me to use the Nest app. Be sure to check out, adding shortcuts for moving between events, Google Home app will start showing activity notifications for all Nest cameras eventually, Wear OS is finally getting a Google Home app for smart home controls [Video], Hands-on: This solar panel recharges Googles Nest Cam battery, Sources: Pixel Tablet will have 8GB of RAM, four colors, and this included dock, Source: Pixel 7a to start at $499, available in stores May 11, Pixel Fold reportedly arrives in June following Google I/O reveal, Fitbit kids smartwatch with cellular and camera leaks[Gallery]. If this happens, your camera will show as off or offline in the app. So now I dont know what to do, cause I dont know when updates are coming and when they occur? I should have read the review before it was installed. As we got our resolution here, I'm going to mark this thread as resolved. Looks slick. Make sure your phones Wi-Fi is turned on, and that its connected to the same Wi-Fi network. It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If theapp shows you a message instead of an error code, such as A weak Wi-Fi connection is affecting your camera's video quality or Your cellular connection may cause lower quality video,you can use the following articles to help troubleshoot your issue. Your Nest camera comes with an LED status light on the front. On the Nest app home screen tap Settings and then Add product. I also had the Nest Protect and they constantly reported false alarms. All of these products are under the same brand, and some of them are still sold to this day.