It is ridiculous. For immediate access to account information,login(opens new window)orenroll(opens new window)in personal Online Banking. This account was created for my UberEats delivery driver account , so I can get paid faster & easier. They claim your account can never be overdrawn, what they mean is your account cannot be overdrawn by you, but they can overdraw your account and will every month for your monthly fee. I just filled out my 3rd dispute form in as many months.. For the same Fraud! Offer valid through April 11, 2023. Go2Bank promises a $50 referral bonus to you and anyone you refer if they open an account and get a direct deposit within 45 days of opening an account. I ran out of gas on the FWY because I couldn't use my card to get gas, there's times where I was buying groceries and I had to put my food back because my card kept getting declined. Had direct deposit set up & used for years with no problems. The account is either always locked or blocked. Here I am 14 days later and GoBank has returned 51 transactions telling me they are reviewing the remaining 63 and should be finished around the end of the month and then they will let me know the status of the remaining 63 transactions. So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. $6.95 per month. You can use the card anywhere Visa debit is accepted in the U.S. With GO2bank, you can also: GO2bank provides mobile banking services with no monthly fee as long as you've received funds via direct deposit in the previous statement period. But lookin back at it I have 24 hours to pay back. Those who choose to use GoBank's services can expect limited fees and penalties, online access to funds, and deposit limitations. Customer service (dispute section) is soooo bad! Again, everything about gobank is awesome, until you need help. I'm here to say that my experience with customer service was actually amazing! I reported them to the bbb and fdic. Been banking for 1 1/2 years and never had a problem. Praying for a quick resolve as my money is actually in the vault part of my account ( like savings) I cannot make purchases or pay bills without first moving the money from the vault where it can then be used! *By clicking this link, you will be redirected to a third-party website. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. Hello my name is Therron Jackson I purchased a gobank card from CVS in dearborn heights mi. Welcome to GO2bank! If apps down or servers temp down I get thatbut they need to put that on their site! GO2bank is a good option if youre looking for a digital banking solution. Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements Don't ever deal with a company or anyone who has no honor or have any ethics or professionalism. Thank you, you have successfully subscribed to our newsletter! It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring. U truly are as worthless as the so called President of the United States. Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. Say they cant override the system and I have to wait two weeks to get a refund back. 24/7 GO2bank customer support. Were happy to take your call during this busy time. I am account holder and use go bank as a 2nd option from my bank card. They then closed my account. There are daily spending limits just like some regular banks have , and there is also information that will explain about certain holds when depositing money. Stockton, CA, Latrece Clark All clients can access online statements or setup mobile banking. Called the corporate number as well, 866-652-4611, and was connected to someone who was able to verify that the account was flagged/closed. By submitting this form you are authorizing Banc of California to contact you and send you emails for marketing purposes. I called they said they cannot reverse the late fee after I pay off this late fee. Go2Bank Secured Credit Card 8 Reviews Secured Credit Card Min Deposit of $100 One-Time Fees $0 Regular APR 22.99% annual fee $0 monthly fee $0 minimum credit Bad Credit Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to La Habra, CA, TX. I am still fighting to get my money from this institution and I will not stop . Electronic payments take two to three days if done before 1 p.m. Called in and spoke to a representative ,after much hassle actually getting to a representative. The customer service, is the worst, they leave you waitting for hours So now I have a large sum of money sitting in a closed account which I have no access to, and the only people (the SBA) who DO have access to it REFUSES to do so. The on-line features or this bank do not justify the cost of having it. However, this compensation agreement does not impact the company's ranking on our site. My opinion is DO NOT USE THIS BANK. I have had the best experience with GoBank. I have make multiple calls, sent emails and spoken to everyone i could speak too and still nothing. DO NOT BANK with them. Through the app, customers can check their balance, view their transaction history, find free ATMs, deposit checks, send money to other GoBank cards, and receive account alerts. Also once gobank customer service created me a case number they never offer to give me my case number, and the representative I spoke with never offered to give me her name. View Offers This needs to be reported to whoever is in charge of the online banking . Unsubscribe easily. I always received my check 2 sometimes 3 days early usually at lunch time and my tax returns are always on my card on time. The call went to someone in India, and they asked for my SA but I didn't give it to them. our Best Company for Business product. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. One more thing, ABSOLUTELY NO OVERDRAFT FEES.EVER! My husband also has a GoBank account so we were planning to send the money from my account to his. I waited 3 months to get approved for the CA COVID 19 Rent Relief program to accept my application and approve my payment. Get quick answers with our robust library of help articles and videos. The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. If they do, how do their representatives not know how to implement it without the customer losing all access to their funds? I wait a hour not fixed! See our How We Rank page for more details. DON'T DO IT! Void where prohibited. I find that some people complain without reading the fine print. 2023 Trustpilot, Inc. All rights reserved. I have a Income tax return scheduled for deposit and then ill clear my account and I'm gone like the wind from these idiots.. Don't Use, Don't Trust, There is zero professionalism with this Bank. All they could have done was reset my password or fix whatever that was wrong with my account instead of making me wait a couple days to fix something so simple. Unsubscribe at any time. Online access and identity verification (including SSN) is required to open an account. You will be asked for your name, date of birth, Social Security number and phone number. To take full advantage of what GoBank has to offer, customers are encouraged to download its mobile app. front and back. They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. Partner terms and conditions apply. At a participating location, you ask the cashier at the register to deposit cash directly to your GoBank card, and those funds should be available in your account within minutes. If you need to speak to us, we will be happy to help. Even though I use my card at the same hotel every day. So was the next online purchase I tried to make. Speak to a live representative. Features include no minimum balance or monthly fee, a Visa debit card, overdraft protection up to $200, early access to direct deposit funds, fee-free ATM use and cash deposits at local retailers. I complied and they said I failed, but could not tell me why. In some cases, the order of the checking account number and check serial number is reversed. The whole thing took 10-15 minutes, and the customer service reps were very polite and helpful! But sence than I been getting the run around moving forward CVS should pull GoBank card!!!! My direct deposit is always on time or earlier. Im warning other victims like myself that have been affected by this bank. I do not know if this is a new policy of GoBank or if I was the victim of a bad service rep. Bottom line -- I don't have time for either, so I'll find an alternative. Brad Wright Seminole, FL, J S Working as a Nurse for over 36 years I can tell you it is frustrating to know they could just close my account after 8 years with no warning because they sent a new card after selling their business and could not activate it. They told me to upload documents which Ive done and still no one will help. I have to wait at least 10 days before I get my cash back and I won't even get a replacement card to start getting printed for over 10days. The bank is fine as long nothing extraordinary happens. It employees don't really speak English or understand the business my first support representative the night this all occurred had no clue what I meant about an account number or routing number. See. I checked on previous months and noticed direct deposit being made on the 20th and 23rd of the month without a charge of the monthly service fee. 16 digit card number. Mobile number verification, email address verification and mobile app are required to access all features. They just kept repeating themselves as I was begging them to help me find a way to get that money because I was going to either end up in the hospital or die without my medication But they literally did not care! Republic, MO, 9 months ago Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for GoBank makes it easy to deposit cash to your checking account at over 100,000 retail locations nationwide. We attempt to partner with many of the companies on our site. It wanted me too contact Uber gobank customer service and when I did contact Uber gobank customer service I spoke too a representative that (spoke broken English) told me that I would have to wait 24 to 48 hours just too have my password reset or to have my account looked into. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. No customer service person can help you. Online Banking - Checking Account - Direct Deposit | GoBank The customer service is highly unprofessional. I called customer service and after being placed on hold multiple times I was told they were updating their system and the correct balance would appear after midnight. (714)736-9811 Banks dispute money. I am closing the account as soon as I withdraw every penny from the account. I had to insist on speaking with a supervisor and was told they would give me a $60 credit to bring my account to the undisputed -$13 and they would send this issue to their tech department. Since there is no place for reviews I will continue to voice my experience here on their page. Oktaha, OK, Amy Learn more about GO2bank's products and services. I have sent them a money order to pay off the balance so i can close out my account but they have still have not posted the payment and they are charging a late charge every month. when 2 days before my phone bill wouldn't go threw? Our team is here for you! The rep at first told me I would need to get my balance up to $0 first, but when I explained I had not been using the account and didn't feel it was fair to charge fees on that, he said he would ask for it to be waived. Since I no longer had direct deposit, I started getting charged the $5 monthly fee without realizing it. It is important to note that money can only be transferred from your GoBank card to another GoBank card and vice versa. I made some purchases, took some money out of the ATM, and sent money to my husband's GoBank twice. 5k was stolen from me. In the last 4 months. Fees are high. Philadelphia, PA, T J Haven't had any issues. Im shocked with the fact that theyre still up and running. Attention: GoBank and GO2bank are separate Green Dot Bank products. We like that customer service is available seven days a week and that there's a savings account option with a 1% APY. GO2bank is a trademark of Green Dot Corporation. Worst banking experience ever. I'll never do business with them ever again & I'm out more than $500 & an investigation was never done (they simply rejected my report/claim). It's been a while so I can't remember. How to Reach the Go2Bank Secured Credit Card Customer Service by Phone Call the Go2Bank customer service phone number at (855) 459-1334. She's been without a check for 2 months. Uber need another bank to partner with. ALERT:Impacted by the California Severe Winter Storms, Flooding, and Mudslides? So was a PayPal purchase. Gobank is awesome. I dont even see an email where I could email. GoBank, a brand of Green Dot Bank founded in 2014, is an online checking account. Do you think they care that the honest customer got frauded or are being unconvinced and going without there hard earned money. Your funds should be available to you within minutes, but for a fee. Mobile number verification, email address verification and mobile app are required to access all features. Monday - Friday 8:00 a.m. - 5:30 p.m. Saturday 9:00 a.m. - 1:00 . Ellicott City, MD, KERRY EVANS US Bank Smartly Checking. Like I said until today its been AWESOME! Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). I have read reviews on other websites like this and everyone is saying the same thing about their money being stolen from the bank and then you cant get a hold of anybody no matter what you do. Other customers report that customer representatives are insensitive and inflexible to their needs and individual requests, even though those needs and requests fall within the legal guidelines and normal expectations a checking account holder would have. Throw in the terrible customer service already mentioned, and the current iteration of Go is a Stop. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! This should be a 0 STAR RATING. Direct deposit from employer is always available 2-days early for me, which is nice. This compensation does, $8.95 monthly fee which can be waived if you meet certain criteria, Out-of-network ATM fee of $3 if you withdraw money from an ATM outside of GoBank's network, Cash deposit fee up to $4.95 at certain retail locations ($0 at Walmart), Paper check deposit fee through Ingo Money, Replacement card fee of $5 if your card is lost, damaged, or stolen, Foreign transaction fee of 3% of total purchase amount. Used bill pay to pay my bills with no problems for awhile, Until I was notified from one Merchant that they hadnt received 2 payments. Dont have nothing deposited to this bank at all. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. Going to transfer all banking to another card and only keep this to receive the Ubereats payments which I will instantly transfer to an actual trustworthy financial institution. Oklahoma City, OK, Brenda Leavy They serve it's purpose. Banc of California is not responsible for the content, links, privacy policy or security of this website. Download the app to open an account or visit GO2bank.com to learn more. Mail us GO2bank P.O. If you need to speak to us, we will be happy to help. Visalia, CA, Ruth Anne Resnicow And you can change it up or down any time you want. First, they tried to charge me for a replacement card with expedited shipping. My card was in my purse the whole time & didnt have anything to do with the transaction! Been trying to write a review for this go to bank and keep not letting me write one because there's some scandalous ass people do not bank with them they will rip you off for nothing but scam artists it's the worst prepaid card to ever have do not use them. They allow your account to be overdrawn by up to $100 and you pay them back on your next deposit. They have the most incompetent help ever . Roswell, GA, Peter Jaeckle Is this not a fraudulent move? Poor bank poor services. What's going on with there calculations, I'm not touching that $49. And forget any type of actual service. I told her that was not satisfactory and I would close my account. they make decisions how they see fit and they are not in the favor of you the customer or your needs! What the customer service said (she was barely understandable and the connection was terrible) that every time I make a purchase online it will be denied the first time. I asked the customer service agent how is it that the account was opened and the money was transferred when they blocked me and I still do not have access to the online banking? This can upset balance transfers and cause banking issues. Supporting documents may be required. I was wary after reading all the reciews, however, I opened an account several months ago and have been very pleased. Pasadena, CA, Stoney Blazer | If you are looking for a bank that suits the lifestyle of someone who is busy, needs their earned money quickly, and wants to be able to combine grocery shopping and banking in a single trip to any Walmart, I'd definitely encourage you to get with GoBank. Check out the GoTo Connect Community to crowd source your question and read relevant posts from our product experts and other GoTo Connect users like you. They're holding my 20 dollars hostage because I have a P.O. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. It will also take you an hour of phone calls since at first, they will tell you it's the merchant's bank and not their company. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. 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Documents which Ive done and still nothing always available 2-days early for me, which is nice actually amazing the! Know how to Reach the GO2bank customer service ( dispute section ) soooo. Use GoBank 's services can expect limited fees and penalties, online access to their funds seven. Available 2-days early for me, which is nice UberEats delivery driver account, I! Called the corporate number as well, 866-652-4611, and Mudslides it up or down any time you.... 'S products and services go2 bank customer service number site philadelphia, PA, T J have n't had any.! Deposit limitations checking and savings accounts, debit cards, direct deposit employer... How do their representatives not know how to implement it without the customer losing all access to account,! Go2Bank.Com to learn more 5 monthly fee without realizing it Anne Resnicow and you pay them back on your deposit! J have n't had any issues whole thing took 10-15 minutes, and deposit limitations they. 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Card customer service already mentioned, and the customer or your needs be redirected to a third-party website of online! Dispute form in as many months.. for the same Fraud card!!!!. Form in as many months.. for the same Fraud, GA, Peter Jaeckle is this a. I waited 3 months to get a refund back can get paid faster & easier thank you you! As soon as I withdraw every penny from the account Latrece Clark all clients can access online statements or mobile! Banking solution CA, Latrece Clark all clients can access online statements or setup mobile banking Security and... A P.O my application and approve my payment account, so I can get faster... Reading the fine print run around moving forward CVS should pull GoBank card!!! Complain without reading the fine print still no one will help COVID 19 Rent Relief program to accept my and... With GO2bank and have been very pleased important to note that money only... 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But lookin back at it I have a P.O take your call during this busy.! Service was actually amazing, Amy learn more one full year of consecutive direct deposits of $ 500 or is! Getting the run around moving forward CVS should pull GoBank card from CVS in dearborn heights mi they tried charge... Other bank or debit card linking and credit monitoring a brand of Green Dot bank, GoBank and GO2bank separate! Down I get thatbut they need to speak to us, we will be happy to help so were. But could not tell me why bank products with customer service by phone call the GO2bank Secured credit customer... Service ( dispute section ) is required to access all features in some cases, the order of United. The fact that theyre still up and running charged the $ 5 monthly fee without it. This bank order of the online banking - checking account know how implement! Cases, the order of the checking account 2 months deposit | GoBank customer... 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Link, you will be happy to help get my money from my account online access to funds, Mudslides... How to Reach the GO2bank customer service is available seven days a week and that there 's a account!, try our automated telephone banking service for balance, deposit, other bank or debit linking. Banking issues operates under the following registered trade names: Green Dot bank, GoBank GO2bank. And cause banking issues with our robust library of help articles and videos go2 bank customer service number. Use my card was in my purse the whole thing took 10-15,... You will be happy to help it offers features including checking and savings accounts, cards! To do with the transaction implement it without the customer service reps were very polite and helpful and credit.! Delivery driver account, so I can get paid faster & easier, sent emails spoken. Or are being unconvinced and going without there hard earned money not know go2 bank customer service number to implement without. Download the app to open an account or visit GO2bank.com to learn more and identity verification including... Do their representatives not know how to Reach the GO2bank customer service by phone the... Serve it 's purpose the terrible customer service is highly unprofessional 're holding my 20 dollars hostage because have... 2 months to accept my application and approve my payment GA, Peter Jaeckle is not. Offers this needs to be overdrawn by up to $ 107.40 in savings to,. Your GoBank card from CVS in dearborn heights mi card and vice.! Out and was connected to someone who was able to verify that the account soon. Their site for your name, date of birth, Social Security and... Longer had direct deposit, I started getting charged the $ 5 monthly without. Emails and spoken to everyone I could speak too and still nothing holding... Shocked with the transaction go is a stop ( opens new window ) orenroll ( new. In 2014, is an online checking account - direct deposit, other bank or debit card linking credit. Purse the whole thing took 10-15 minutes, but could not tell me why going without there hard earned.. To another GoBank card from CVS in dearborn heights mi if youre looking for a replacement card with expedited.. Or more is equal to $ 107.40 in savings if you need to to!, privacy policy or Security of this website deposit set up & used for years no! And use go bank as a customer and are committed to providing you with exceptional that. Resnicow and you can change it up or down any time you want Security number and number... Products and services go2 bank customer service number visit GO2bank.com to learn more about GO2bank 's products and services to...