17 month old new home should not leak at roof or siding. (The foolishness) i reaches out to every company that has been in my home and all have stressed to me that i would have to have several candles lit for that type of damage. Now the hood of the vent is loose and there is a big visible gap underneath the hood and the top of the oven is uneven. Sales office. 4bd. I noticed a smell and standing water that stayed longer than 48 to 72 hours. Mungo Homes Gives Back My experience with Mungo as a first-time builder despite all the COVID restrictions, has been stress free. He got to my house that day, got on the ladder and was done in 7 minutes. Rick said their expert didn't know what he was talking about & denied repairs4) Electrical issues. Second time: (May ) I brought the roof leak up again during my 11 month review. As a result, we offered to make cosmetic repairs as a gesture of goodwill. This rating reflects the overall rating of Mungo Homes and is not affected by filters. NOT flying off, but actually sliding down the roof. Re-grading was scheduled for Friday June 12th, but was postponed due to the rain. We expected more from Mungo Homes but we were sadly mistaken. Bldg debris in lines damaged HVAC, kitchen faucet, bathroom faucet, & washer. What i was experiencing with the company had nothing to do with my warranty nor the pandemic. Shea Homes 6. A Mungo Homes representative will reach out to the homeowner directly to seek additional information and schedule for a roofer to address this issue right away. I have stressed to them nicely the pickle we are in trying to get off our feet. The Mungo Team is here to help you find your new home. UNFINISHED AMENITIES So being a new homeowner they told me the house would do things before it settles and i thought this was just one of those things but they it just kept getting worse and coming back as soon as i clean it. Disingenuous company that is focused on squeezing every dime of profit they can out of their homes rather than treating customers with respect. Five weeks after the initial incident and my roof still leaks when it rains. I called local roofer who said they had many *** home owners contact them to fix leaks and that the roof was not leaking on those prior complaints, but the siding was leaking, especially around window framing. This time I lost. This is a multi-location business. Construction was completed nearly 6 months. (40+ new homes in this phase) After getting a professional survey of the land and comparing it to the Plot Plan. He said that would have had to been spoken about in the pre construction meeting. Buy tickets, find event, venue and support act information and reviews for Mungo's Hi Fi and Eva Lazarus's upcoming concert at The Midnight Society in Portland on 23 Apr 2023. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. Additionally, NC Residential Building Code R401.3 requires that lots be graded to drain surface water away from the structure. He did not show up I emailed Mungo Homes customer service but got no response. They were negligent and should keep their word to reimburse me. We have requested numerous times that Mungo have the ducts cleaned by a professional service, but they have refused. So how can you tell me this?!? Business Response When this concern was brought to our attention initially and inspections occurred, it was found that there were no structural defects. Since then every person they have sent has never seen the issue before and every person I've hired on my own has never seen this before. Mungo Homes 441 Western Lane Irmo, South Carolina USA Phone: 8037499000 Web: www.mungo.com Category: Real Estate Services Mungo Damages Property, Refuses Responsibility Headquarters in Damaged our Mailbox, Lied about fixing it, Hung up on us, Refused responsibility, Dishonest about locating witnesses Irmo South Carolina I have complained about what I suspected to be water damage on 2 different occasions. Amanda Leigh Huskins and Jay R. Huskins (collectively, the Huskinses) appeal the circuit court's order granting Mungo Homes, LLC's (Mungo's) motion to dismiss and compel arbitration. Business Response We are aware of the homeowner's concerns, and a member of the warranty management team will reach out to the homeowner today, July 11th, 2022 to discuss all outstanding issues. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. Then they tried to say we must have removed dirt from on top of it! SOLD APR 6, 2023. They told me today it will cost me 5,000 to 7,000 they must think I'm rich and stupid to fix a problem I made the aware of in april after the irrigation was installed and the rest of the yard was graded. They tried to fix it again, unfortunately, the leak came back. ***'s found both storm and ground water are moving through the soil creating areas that extend from under the slab of the home that appear to be scouring from water movement. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. The top of the oven was loose and improperly installed. I had a house built by Mungo Homes Inc in March. Asking when is the *** coming back cause the last time I seen him was on April 14. September rolled around and here we are still begging mungo to come out and remove the paint they had splattered on our flooring and windows, when our low and behold, our shingles start falling off. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. I have even told the July 13 one day before we make big life changes would satisfy us. NONE! I'm hoping this doesn't come to that. Spoke with the crew who gave me the owner's name. 5bd. We were also never told the driveway's shape would be different. The discontinuous month-long strike is due to start on 24 April. The next day I sent another email to Mungo Homes customers service and have not received any correspondence from them. I understand mistakes happen but going back and fixing them over a month later is pushing back our closing date. X-Ray R. If Mungo is not willing to fix it then they need to make sure *** Warranty does. He also sent me an email on 9/30 stating that Mungo would reimburse me. The average D&I rating left by the Mungo Homes employee community has improved by 2.2% over the last 12 months. I am happy to accept a new evaluation from Mungo (the crack has inevitably worsened, as Thomas C said it would, and there is a new crack in the same place in the wall, resulting from the same problem). When we reviewed your claim, we were happy to learn that you had not been inconvenienced with a deductible and that your insurance policy covered the windshield replacement in full. I want a French drain installed right away that extends to the back end of the property I want gutters installed on the house The Plumbing needs to be repaired -and the toilet and ring need to be replaced on the first floor- plus the water levels need to be adjusted Countertops in kitchen need to be replaced- I want to select the countertop Carpeting needs to be inspected and removed for all the black nails that are facing up Business Response Although we were not scheduled to be at the home until the 30-Day Visit (re-scheduled by the homeowner for February 23) the warranty and senior warranty manager visited the home last week to assess any drainage issues. This issue was brought to Mungo's attention so it could be fixed prior to closing. Claim it and get a lot of features. After 8 days of hearing absolutely nothing from Mungo, I sent a follow-up email to Ms. M on 3/30/31. I feel this home is a safety hazard and concern that NOBODY from the company is taking serious. They have not communicated properly with me at all I have to keep reaching out to them. Business Response We have been in contact with the homeowner regarding the repairs/replacement of their driveway. They then add insult to injury by now recanting their intention to reimburse me for the insurance claim paid out by my insurance company. Had it fallen on me or one of my children, it would have caused severe injury, even death. From April 30th dry wall meeting I have update emails from Scott on the following dates: 5/8 5/20 6/17 My husband and I decided to randomly stop my with our real estate agent on May 31st since we hadn't seen the home in a month. Additionally, the landscaping around the corrected driveway will be brought back to its original state. The septic tank was pumped by a company at Mungo Homes expense. Not trusting mungo, we had a professional roofing company inspect the roof because I was terrified the rest of our roof would soon suffer the same fate. We will never build again. We were unable to use the bathroom completely after this. It is not hard to see the dishonesty in their response. I am highly dissatisfied with the continual issues related major systems in this Mungo home. Until the foundation is fixed, then, this complaint will remain open. He did not. In advance of our one year warranty inspection with Mungo, we had Palmetto Pride come back to do another inspection so we could submit a warranty request for anything needing repair. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. Third time: (August ) I mentioned the fix attempt from the 11 month review, still no luck. The first time we documented the problem with the floor Mungo told us to call a contractor. He informed me it was sewage and I needed to contact my builder. How is the BuildZoom score calculated? In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. Snippet below: " During the installation of the driveway and other impervious areas, Mungo Homes and trade partners are guided by the measurements approved by Wake County on the proposed plot plan. LOCKEMY, A.J. Mungo responded within several weeks but was unable to communicate what the root cause of the problem was nor what the corrective action was. That negligence could have caused bodily injury and not just a broken windshield. To our surprise the driveway was poured, which we didn't know because we didn't have photos. The 1-year home inspection report was submitted to Mungo on 6/29 with a completed service request form. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . We apologize if we did not effectively communicate that at the time of your request. At this time, *** indicated that his company was not aware of the closing and that the final inspection on the property had not be completed. The fact is, most of the issues are on the sides of our house. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . We corresponded with Reagan Morris at Mungo. They want to take no responsibility for the sewage that my family has had to smell and was told we couldn't use our backyard. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. I finally got an appointment scheduled for 8/17. I called and left message for dale with no response back from them to this day present November 2. Even after providing Mungo with pictures of the damage as well as emails with their representatives, they refuse to help me as a home buyer with a legitimate issue. My husband showed him the home inspection report. A check was not issued because an out-of-pocket expense was not incurred. On 1/26/22, Robert indicated via text the Tony will reach out to us by the end of the week. We received correspondence from Robert the he contacted his boss, Tony, in reference to this grievance. Additionally, there were several other warranty items that Mungo never even looked at. Thus, that week, I submitted to warranty that the bricks on the top/front of my home all needed to be checked to ensure they are secure. 3) Finally, I am insulted that Mungo continues to say that the other stones were checked after I have continuously stated that the contractor ONLY replaced the one that had fallen. 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